From the 1 st to the 3 rd level support
As a part of the standard support model we are providing complex SAP support services, which span from Tier 1 to Tier 3 support. Tier 1 is responsible for accepting the request and gathering of all the necessary information. Tier 2 consists of consultants with a profound SAP knowledge Tier 3 is capable of solving of very complex issues and includes very senior consultants and developers.